Privacy & Cookie Policy for the Clinic

Last Updated on 21st November 2020.

Credence Dental (We) are committed to protecting and respecting your privacy.

We are committed to protecting your privacy when dealing with your personal information. This privacy notice provides details about the information we collect about you, how we use and protect it. It also provides information about your rights.

If you have any questions about how we handle your information, please contact us at contact@credencedental.com


Scope of our privacy notice

This privacy notice applies to anyone who interacts with us about our dental services (‘you’, ‘your’), in any way (for example, by email, through our website, by phone).

You will be asked to provide personal information when at the clinic or contacting the clinic. The purpose of us processing this data is to provide optimum health care to you.

This privacy notice applies to you if you ask us about, buy or use our dental services. It describes how we handle your information, regardless of the way you contact us (for example, by email, through our website, by phone). We will provide you with further information or notices if necessary, depending on the way we interact with each other.

If you have any questions about this, please contact us at contact@credencedental.com


How we collect personal information

We collect your personal information:

From you through your contact with us, including by phone (we may record or monitor phone calls to make sure we are keeping to legal rules, codes of practice and internal policies, and for quality assurance purposes), by email, through our websites, by post, by filling in application or other forms, by entering competitions, through social media or face-to-face (for example, in dental consultations, diagnosis and treatment).

  • From your parent or guardian, if you are under 18 years old;
  • From a family member, or someone else acting on your behalf;
  • From doctors, other clinicians and health-care professionals, hospitals, clinics and other health-care providers;
  • From other dental practices when they refer you to us.

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of direct mail/email/text/ marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

Standard personal information stored with us includes:

  • contact information, such as your name, address, email address and phone numbers;
  • Your age and your date of birth
  • financial details, such as details about your payments and your bank details;
  • Information about how you use our website, although there is not actual names included here (please see our Cookies Policy for more details).

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

Marketing and preferences

We may use your personal information to send you marketing by post, by phone, through social media, by email and by text. We can only use your personal information to send you marketing material if we have your permission or a legitimate interest.

If you don’t want to receive emails from us, you can click on the ‘unsubscribe’ link that appears in all emails we send. If you don’t want to receive texts from us you can tell us by contacting us at any time. You have the right to object to direct marketing and profiling (the automated processing of your information to help us evaluate certain things about you.

Cookie Policy

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to record your answers to surveys and questionnaires on our site while you complete them

Personal identifiers from your browsing activity:

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We use cookies which do not collect personal information such as name, address, email address and do not link any information they collect to an individual.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, with such statistical data does not identify you personally or for that matter any personal details

Commonly used third party companies used are Google Analytics and Facebook Pixel.

Our Use Of Re-Marketing:

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

The most important component in maintaining your privacy is YOU; please remember you are ultimately responsible for the security of your member name and password. Please do not post to public areas of our (or any) site information you do not wish to have shared with others. And please be careful and responsible whenever you’re online.

Comments, Suggestions and Complaints

You can contact the clinic for any comment, suggestion or a complaint about your data processing at contact@credencedental.com or call us on +91 9141160212

You can write to us or visit our Clinic.

We take all your comments and complaints seriously.

We want to ensure you are always satisfied with our services. Our relationship with our users is paramount to our success. We hope your online experience with us as a whole is rewarding, informative and always enjoyable.

Privacy Policy